Privacy policy

Last updated: January 30, 2026

Store Information
Store name: Neatlodge
Business address: 4109 Vine St, Capitol Heights, Maryland 20743, United States
Customer service phone: +1 301-404-1895
Customer service email: info@neatlodge.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

This Privacy Policy describes how Neatlodge collects, uses, and shares personal information when you visit or make a purchase on neatlodge.com (the “Site”). Our storefront may be supported by ecommerce technology providers, including Shopify, to help us operate the Site and process orders.

Personal information we collect
We may collect the following categories of information:

  • Contact and order information: name, billing address, shipping address, email, phone number, order details, and communications with us.
  • Payment information: payment method details needed to complete your purchase (processed through payment providers).
  • Device and usage information: IP address, browser type, device identifiers, time zone, pages viewed, and interactions with the Site.
  • Cookies and similar technologies: data stored by your browser to support Site functionality, analytics, and preferences.

How we use your information
We use personal information to:

  • Process and fulfill orders (including shipping, returns, and refunds).
  • Communicate with you about orders, requests, and customer service issues.
  • Maintain and improve Site performance and customer experience.
  • Detect, prevent, and investigate fraud or misuse of the Site.
  • Comply with legal and accounting requirements.

How we share personal information
We may share personal information with:

  • Service providers that help run the Site and fulfill orders (ecommerce platform providers such as Shopify, payment processors, shipping carriers, analytics providers, and customer support tools).
  • Legal and compliance parties when required to comply with law, respond to lawful requests, or protect our rights and customers.

Cookies
Cookies and similar technologies may be used for essential Site functions (like cart and checkout), analytics, and remembering preferences. You can manage cookies through your browser settings. Disabling cookies may affect Site functionality.

Your choices and rights
Depending on where you live, you may have rights to access, correct, or delete certain personal information, and to opt out of certain uses. To submit a request, contact us using the details above. We may need to verify your identity before completing your request.

Data retention
We keep personal information as needed to fulfill orders, provide customer service, meet legal obligations, and resolve disputes.

Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure.

Contact
Questions or requests can be sent to info@neatlodge.com or by calling +1 301-404-1895 during service hours.