Cancellation Policy

Last updated: January 30, 2026

Store Information
Store name: Neatlodge
Business address: 4109 Vine St, Capitol Heights, Maryland 20743, United States
Customer service phone: +1 301-404-1895
Customer service email: info@neatlodge.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

Before shipment: You may request to cancel an order by contacting us as soon as possible. Cancellation approval is not guaranteed and depends on the order’s status when your request is received (for example, if processing or shipping preparations have already begun).

After shipment: Once an order has shipped, it cannot be canceled. If eligible, you may request a return under our Returns & Refund Policy within 30 days after delivery.