Payment Policy
Last updated: January 30, 2026
Store Information
Store name: Neatlodge
Business address: 4109 Vine St, Capitol Heights, Maryland 20743, United States
Customer service phone: +1 301-404-1895
Customer service email: info@neatlodge.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)
Accepted payment methods: Visa and Mastercard.
Authorization and charging: When you place an order, your payment method may be authorized for the order total. Your card is charged according to the checkout process and payment network rules. If a payment cannot be authorized or is declined, the order may not be completed.
Displayed pricing, taxes, and shipping:
- Taxes: Product prices include tax; checkout does not add additional tax.
- Shipping: Orders of $120 or more ship free. Orders under $120 have a flat shipping fee of $15. Shipping charges (if any) are shown at checkout before payment is finalized.
Order review and risk screening: To protect customers and prevent fraud, orders may be reviewed. In some cases, we may request additional confirmation before processing or may cancel an order if we cannot verify payment or order details. If an order is canceled for verification reasons, you will not be charged or any authorized amount will be released according to your bank’s timing.